PRIVACY POLICY

BAGNALL CONSTRUCTION LTD T/A ATTACH2UK

This Privacy Policy sets out how www.attach2uk (“the site’, “the website”) uses and protects any information that you disclose or is collected when you use our website, or buy or use our products or services.

We are Bagnall Construction Ltd T/A Attach2UK, a company registered in England and Wales (“we”, “our”, “us”, “company” etc.). Our company registration number is 02358247 and our registered office is at Brookhouse Farm, Wheatlow Brooks, Milwich, ST18 0EW. Our registered VAT number is 592603628.

We are a “Data Controller” for the purposes of the current Data Protection Act 2018 and we will remain so under the UK GDPR whilst undertaking our business services.

This Privacy Policy applies to all the products, services and websites offered by the Company or its subsidiaries or affiliated companies. If you have any questions about this Privacy Policy, please feel free to contact us through our website.

We are committed to ensuring that your privacy is protected. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully as it contains important information on our practices regarding your personal information and how we, as a data controller, will treat personal information you provide to us through the Site, including the information we collect, what we do with the information you provide to us and who we may share your information with.

Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function, or information collection policies of these external websites.

How and what information is collected?

You are not required (by law or by any contract with us) to provide personal information to us via our website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.

We may receive personal information about you whenever you contact us, for example, when you:

  • Enquire about our products or services.
  • Purchase our products or services.
  • Use and browse our website.
  • Telephone, text, write by post or email us.

This information may include the following:

  • Normal identification information, such as your full name, date of birth, age, gender, marital status, job title and organisation.
  • Contact information, such as your postal address, email address and telephone number.
  • Additional information relevant to your use of our website and services, such as your marketing preferences, survey responses and feedback.
  • Payment information (this is securely collected and processed by our payment provider).

We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use cookies, please see the section below about cookies.

When you visit our website we may collect information regarding:

  • Which pages you view and which links you follow.
  • Your IP address and general location.
  • Details of the hardware and software that you are using to access the website.
  • Any passwords that you use on our website.
  • If you choose to log in using a third party, we will record your login provider.
  • A device identifier (cookie or IP address) for fraud prevention.
  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Where orders originate from advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.

Our website is not intended for children, and we do not knowingly collect data relating to children.

Information we receive about you from other sources:

Sometimes you will have given your consent for other websites, services or third parties to provide information to us.  This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data.

It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.

How and why do we use your personal information?

We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.

Supplying our products and providing our services:

It is necessary for us to use personal information about you to enter into, and perform, the contracts that we make with you, such as when you become a customer. To process your personal data in this way, we will rely on legal bases of performing our contract with you and pursuing our legitimate interests. Using your information in this context is necessary so that we can:

  • Provide you with information about your contract with us.
  • Provide you with information about our products and services.
  • Verify your identity.
  • Make a decision to supply our services.
  • Deal with any complaints you may have.
  • Contact you about any changes that we make to our products or services.
  • Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the website secure.
  • Administer your order and take payments.

Telling you about other products or services that we think may be of interest to you:

We may use your information to identify and tell you about our products or services that we think may be of interest to you, and we will rely on the lawful basis of legitimate interests in doing so. We will only do this where you have informed us that you would like to receive marketing communications and you may update your preferences at any time by contacting us using our quick contact form on our website.

If you have already bought a product or service from us, or you have already obtained a quote from us, we may contact you with some information about products and services that are similar. We will rely on the lawful basis of legitimate interests in doing so and you can opt out at any time.

Contacting you:

We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes. We will rely on the lawful basis of performing our contract with you and pursing our legitimate interests when we contact you. We will only use your information in this respect where it is necessary so that we can:

  • Interact and respond to any communications you send us
  • Let you know about any important changes to our business or policies.

Verifying your identity:

We may use your information where it is necessary for us to do so, in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

Protecting you and others from harm:

We may use your information where it is necessary to protect your interests, or the interests of others, in accordance with our legal obligations and the pursuit of legitimate interests. This may include in the event of criminality such as identity theft, piracy or fraud.

Change of purpose:

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your personal information with?

We share the information that you provide to us with our staff so that we can provide our products and services to you.

We may share the information that you provide to us with other companies within our group and other websites that we and our group companies operate.

We may share your data with selected third parties. For example, we may share your information with:

  • Internet hosting providers to host the website, related infrastructure, services and applications.
  • Contact management systems to send emails, instant messages, social media messages and SMS messages, including Office 365.
  • Our trusted supply chain partners and affiliated companies.

There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:

  • Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings.
  • Necessary to protect the safety of our employees, our property or the public.
  • Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
  • Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected.

Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you. Where you make any payment to us, we will process and hold your payment information only for as long as necessary to take the relevant payment.

In all other circumstances, including emails and other correspondence and account information such as your purchasing history, we will keep your information for a period of 6 years, after which it will be reviewed and securely destroyed if it is no longer needed.

How do we protect your personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on third party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We may use third party processors outside of the EEA, including Office 365 (Microsoft) in the USA.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. All cookies used by, and on, our website are used in accordance with current UK GDPR law. Once you agree, the file is added, and the cookie helps respond to you as an individual by remembering previous data stored. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We periodically use traffic log cookies to identify traffic patterns anonymously. This can be optionally blocked by opting out of Google’s Analytics programme.

We embrace the UK GDPR regarding privacy and specifically that the use of cookies is required for the operation of some web services. The transactional nature of the Site places it in this category and as such we will request explicit permission for the use of cookies at the earliest opportunity in the process and permit the complete destruction of transactional cookies once the transaction phase is over.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Externally you can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent the website operating correctly and is an unsupported environment and as such we offer no guarantee of the correct operation of the website.

What rights do you have in respect of your personal information?

If you require any further information about your rights as explained below, or if you would like to exercise any of your rights, please contact us using our quick contact form on our website.

You have the right to be informed.  We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to comply with this right.

You have the right to access your personal data.  You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:

  • Why we have been using your information
  • What categories of information we were using
  • Who we have shared the information with
  • How long we envisage holding your information

In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.

You have the right to correct any inaccurate or incomplete personal data.  Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us using our quick contact form on our website so that we can correct our records.

You have the right to be forgotten.  There may be times where it is no longer necessary for us to hold personal information about you. This could be if:

  • The information is no longer needed for the original purpose that we collected it for.
  • You withdraw your consent for us to use the information (and we have no other legal reason to keep using it).
  • You object to us using your information and we have no overriding reason to keep using it.
  • We have used your information unlawfully.
  • We are subject to a legal requirement to delete your information.

In those situations, you have the right to have your personal data deleted. If you believe one of these situations applies to you, please contact us using our quick contact form on our website.

You have the right to have your data transferred to you or a third party in a common format.  Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.

If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please contact us using our quick contact form on our website. There is no charge for you exercising this right.

You have the right to object to direct marketing. You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us using our quick contact form on our website or use the links provided in any of our marketing communications.

You have the right to object to us using your information for our own legitimate interests. Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes when we tell you about products or services that are similar to ones you have already bought; when we use your information to help us make our business better; and when we contact you to interact, communicate or to let you know about changes we are making.

We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.

You have the right to restrict how we use your personal data and you have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:

  • You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this.
  • You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection.
  • We have used your information in an unlawful way, but you do not want us to delete your data.
  • We no longer need to use the information, but you need it for a legal claim.

You have rights related to automated-decision making and profiling.  Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us using our quick contact form on our website.

Changes to our Privacy Policy:

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

This version was last updated on 24 November 2021.

Complaints:

If you wish to make a complaint about our collection or use of your personal data, please contact us using our quick contact form on our website in the first instance so that we may seek to resolve your complaint.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO or write to them at the following address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Our contact details are as follows:

Bagnall Construction Ltd T/A Attach2UK

New Haden Works

Draycott Cross Road

Cheadle

ST10 2NP

Email: use the quick contact form on our website

Tel:  01538 755900

Website: www.attach2uk.com